Last updated 2026-05-13.
If Screenshotify Pro doesn't work for you, mail support@screenshotify.app within 14 days of your most recent payment and we'll process a full refund through Lemon Squeezy. You don't have to explain why.
If you cancel a monthly subscription after 14 days, your access keeps running until the end of the billing period — you've already paid for that month. No partial refunds on the unused portion. Future months won't bill.
All payments go through Lemon Squeezy as Merchant of Record. Refunds appear on the same card / method used to pay, usually within 3–5 business days. We don't issue store credit.
If you'd open a chargeback with your bank, please email us first. It's almost always faster, and chargebacks lock the same email out of subscribing again automatically (a Lemon Squeezy restriction we don't control).
support@screenshotify.app — include your order ID from the Lemon Squeezy receipt email if you have it.